Last updated: October 26, 2023
BY ACCESSING OR USING THE WEBSITE AND SERVICES IN ANY WAY OR BY AGREEING TO PROVIDE SUBMISSIONS TO THE NORTH FACE, YOU ARE AGREEING TO THE TERMS OF USE BELOW AS WELL AS THE PRIVACY POLICY STATEMENT, AS THEY MAY BE UPDATED AND AMENDED FROM TIME TO TIME.
The North Face®, a division of VF Outdoor, LLC and its affiliates in the United States (“The North Face” “us” or “we”), makes its websites, mobile applications, and online services accessible to you at www.libelun.com and applicable country top level domains (including sub-domains associated with them) (individually or collectively, the “Website”). You are subject to the following Terms of Use.
In addition, when using particular parts of the Website such as shopping, forums, watching videos, or blogs, you agree to abide by any applicable posted guidelines for those services. SHOULD YOU OBJECT TO ANY TERM OR CONDITION OF THE TERMS OF USE OR PRIVACY POLICY, YOU MAY NOT ACCESS OF USE THE WEBSITE AND YOU SHOULD NOT AGREE TO PROVIDE SUBMISSIONS TO THE NORTH FACE. PLEASE READ THESE TERMS OF USE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT LIMITATIONS OF LIABILITY AND RESOLUTION OF DISPUTES THROUGH ARBITRATION RATHER THAN IN COURT.
The North Face may modify these Terms of Use at any time without notice, effective upon posting updated Terms to the Website. Modifications to the Terms of Use apply to all access to and use of the Website thereafter; however, any changes to the dispute resolution provisions under the heading “Disputes and Arbitration Agreement” will not apply to any disputes for which the parties have actual notice on or before the date the changes are posted on the Website. Your continued use of the Website constitutes your acceptance to the updated Terms of Use. The North Face has the right, but is not obligated, to strictly enforce the Terms of Use through self-help, community moderation, active investigation, litigation and prosecution.
Trademarks
The North Face trademarks displayed on this Website are trademarks or registered trademarks of The North Face and its affiliated companies in the United States and internationally. All other trademarks are the sole property of their respective owners. All use prohibited.
Ownership of Website Content
The Website is protected to the maximum extent permitted by copyright and intellectual property rights laws and international treaties. All content displayed on or through the Website including but not limited to videos, photos, blogs, forums, product descriptions, athlete data, data sheets, FAQs is owned exclusively by The North Face and/or its affiliated companies and/or suppliers and/or licensors and is protected by copyright or other laws, including as a collective work and/or compilation, pursuant to copyrights laws, and international conventions. Any reproduction, modification, display or creation of derivative works from or redistribution of the Website, any content on the Website or the collective work, and/or copying is prohibited including but not limited to reproduction to any other server or location for further reproduction or redistribution, unless you have the express prior written permission of The North Face. You may not decompile or disassemble, reverse engineer or otherwise attempt to discover any source code contained in the Website.
You may not use the Website for any commercial purposes, including the promotion or advertisement of any goods, services or opportunities, and you may not use the Website to solicit other Website visitors or users to visit or become members of, subscribe to, or register with any commercial online service or other organization, and/or collect or store personal data or attempt to collect or store personal data about other users of the Website.
Submissions of User Content
You acknowledge that you are responsible for any information, profiles, messages, text, files, images, photos, video, music, sounds, or other content or materials (“User Content”) that you submit, upload, post or otherwise provide or make available to The North Face or its vendors, on or through the Website or otherwise (“Submissions”), including User Content you agree to allow the use of that is on third party companies’ websites, for example Instagram, Twitter, Facebook, and Pinterest, that are associated with hashtags related to The North Face, including, for example, #neverstopexploring, #futurelight, and #thermoball. Such Submissions may be used on the Website and/or on other The North Face marketing materials, including emails, social media and store signage. Submissions may also be shared with promotional partners of The North Face for use by the promotional partner in its marketing materials, including emails, social media and store signage, and other related business purposes. You may only make a Submission if you are 18 years of age or over. If your Submission is selected by The North Face to be used, it may be displayed for other users to see, together with your name and social media identifer (if applicable) profile information (such as your handle and profile picture). The North Face is under no obligation to display, feature or use any Submission, but may do so at its sole discretion.
Any Submission will be treated as non-confidential. Any Submission also will be treated as non-proprietary, except as specifically set forth herein. By making a Submission, you hereby grant, and you represent and warrant that you have the right to grant, The North Face, its affiliated entities, vendors, promotional partners and licensees, and their respective suppliers, a nonexclusive, royalty-free, worldwide, perpetual, transferable, irrevocable, and fully sublicensable right and license to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute, perform and display any Submission, as well as your name, social media identifier, profile picture, image, likeness, comments, posts, statements or other information, in any manner, and in any and all distribution channels, venues, forms, media, or technology, whether now known or hereafter developed, alone or as part of other works, without further notice or any compensation to you. You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products. You further irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding any Submission that you may have under any applicable law or under any legal theory. Subject to the licenses granted in these Terms of Use, you retain ownership of any copyrights and rights of publicity you may have in your Submissions.
If you make a Submission, you represent and warrant that you own or otherwise control any rights to your Submission and any and all elements thereof; that you have the rights from any and all third parties appearing in such Submission to grant the license contained in these Terms of Use for such third parties’ names, images or likenesses and any other third party-owned elements as necessary in and as part of your Submission; and that your Submission will not infringe or violate the rights of any third parties, including, but not limited to, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality. You further represent and warrant that your Submissions comply with all applicable laws, rules and regulations, and any third party agreements to which you are subject, including Instagram, Twitter, Facebook, and Pinterest’s Terms of Use.
You further represent and warrant that your Submissions do not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false email address, impersonate any person or entity, or otherwise mislead The North Face as to the origin of any Submission. You agree to indemnify The North Face, our vendors, and third parties such as Instagram, LLC, Twitter Inc., Facebook, Inc., and Pinterest, Inc. and Google Inc. and any of our or their respective parents, affiliates, licensees, licensors, and each of our or their respective officers, directors, employees, successors, agents and assigns, for all claims arising from or in connection with (a) the use of any Submission, including, without limitation, all claims arising out of or based upon copyright or trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or any blurring, alteration, editing, morphing, distortion, illusionary effect, faulty reproduction, fictionalization or use in any composite form of your or any other person’s or entity’s name, social media identifier, profile picture, image, likeness, comments, posts, statements or other information and/or the Submission; or (b) any breach or alleged breach by you of any of these Terms of Use or applicable laws. THE FOREGOING INDEMNIFICATION PROVISION SHALL NOT APPLY TO THE NORTH FACE’S OWN NEGLIGENCE OR INTENTIONAL CONDUCT.
The North Face reserves the right, at its sole discretion, to edit any Submission and to choose to include or not include such Submission on the Website or otherwise use the Submission. The Website may include the opinions, statements and other content of third parties. The North Face is not responsible for screening, monitoring or verifying such content, including such content’s accuracy, reliability or compliance with copyright or other laws. Any opinions, statements, or other materials made available by third parties through the Website are those of such third parties and not of The North Face, including its licensors and/or vendors, and The North Face does not endorse any such opinions, statements, or materials.
You acknowledge and agree that The North Face has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by any third party of any Submission.
Feedback
Any questions, comments, suggestions, or other information about The North Face products or services submitted to The North Face through this Website (“Feedback”) shall be deemed non-confidential and non-proprietary. The North Face shall be free to use, reproduce, disclose and distribute such Feedback in any manner without limitation. The North Face specifically prohibits you from sending us any information that you consider to be confidential or proprietary through this Website. Please note that if you do send us any such information or material, the information will be non-confidential and non-proprietary and The North Face will not have any obligation or liability to you arising from The North Face’s and/or any third party’s receipt or use of such information or material.
Feedback and User Content
You understand that all Feedback and User Content posted on, transmitted through, or linked from the Website, is the sole responsibility of the person from whom such Feedback and User Content originated. You understand that The North Face does not control, and is not responsible for Feedback and User Content made available through the Website and that by using the Website, you may be exposed to Feedback and User Content that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. The North Face expressly disclaims any liability for such Feedback and User Content.
You agree that you must evaluate, and bear all risks associated with, the use of any Feedback and User Content. You further agree that you will not rely on said Feedback and User Content, and that under no circumstances will The North Face be liable in any way for any Feedback and User Content or for any loss or damage of any kind incurred as a result of the use of any Feedback and User Content posted, emailed or otherwise made available. You acknowledge that The North Face does not pre-screen or approve Feedback and User Content, but that The North Face shall have the right (but not the obligation) in its sole discretion to refuse, delete or move any Feedback and User Content for any reason.
Your interactions with organizations, events and/or individuals found on or through the Website are solely between you and such organizations and/or individuals. The North Face expressly disclaims any liability for such organizations, events or individuals.
User Conduct
You agree not to transmit to The North Face any information or post, email, or otherwise make any Submission of User Content that: (i) is unlawful, harmful, threatening, abusive, harassing, defamatory, libelous, invasive of another’s privacy, or is harmful to minors in any way; (ii) is pornographic or depicts a human being engaged in actual sexual conduct; (iii) harasses, degrades, intimidates or is hateful toward an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability; (iv) impersonates any person or entity, including, but not limited to, a The North Face employee, or falsely states or otherwise misrepresents your affiliation with a person or entity; (v) that includes personal information or identifying information about another person without that person’s explicit written consent; (vi) is false, deceptive, misleading, or deceitful; (vii) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party, or Submissions that you do not have a right to make available under any law or under contractual or fiduciary relationships; (viii) that constitutes or contains “affiliate marketing,” “link referral code,” “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or unsolicited commercial advertisement; (ix) constitutes or contains any form of advertising or solicitation if posted in areas of the Website which is not designated for such purposes or emailed to The North Face users who have not indicated in writing that it is ok to contact them about other services, products or commercial interests; (x) advertises any illegal service; (xi) contains software viruses or any other computer code, files or programs designed to monitor, interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (xii) disrupts the normal flow of dialogue with an excessive amount of Submissions (flooding attack) to the Website, or that otherwise negatively affects other users’ ability to use the Website; (xiii) that employs misleading email addresses, or forged headers or otherwise manipulated identifiers in order to disguise the origin of Submissions transmitted through the Website.
Additionally, you agree not to: (i) contact anyone who has asked not to be contacted, or make unsolicited contact with anyone for any commercial purpose; (ii) “stalk” or otherwise harass anyone through the Website; (iii) collect personal data about other users for commercial or unlawful purposes; (iv) use automated means, including spiders, scrapers, robots, crawlers, data mining tools, or the like to download data from the Website; (v) post irrelevant User Content, repeatedly post the same or similar User Content or otherwise impose an unreasonable loads on our infrastructure; (vi) post any deceptive events; or (vii) attempt to gain unauthorized access to The North Face computer systems or engage in any activity that disrupts, diminishes the quality of, interferes with the performance of, or impairs the functionality of, the Website.
The North Face may refuse, delete, modify, edit or remove any Submissions at any time for any reason and The North Face may terminate your access to the Website or your account at any time for violation of these terms of use or any other reason.
If you are a resident of Australia, these terms apply.
If you are a resident of Brasil, these terms apply.
If you are a resident of Canada, these terms apply.
If you are a resident of China, these terms apply.
If you are a resident of France, these terms apply
If you are a resident of Germany, these terms apply.
If you are a resident of Italy, these terms apply.
If you are a resident of Mexico, these terms apply.
If you are a resident of Netherlands, these terms apply.
If you are a resident of Russia, these terms apply.
If you are a resident of United Kingdom, these terms apply.
Establishing an Account
Submissions and use of the Website are made available only to persons over the age of 16 and to persons who can form legally binding agreements under applicable law. Although users of all ages are welcome to browse the Website, the Website is not intended to be used by children under the age of 16 and children under the age of 16 are not to submit any personally identifying information through the Website. In addition, you may only establish an account if you are 18 years of age or over. In order to purchase products/services from the Website and in order to access/use some features on the Website, you may be required to establish and use an account. In addition to your name and contact information, you may be required to submit a valid credit card number, billing address, and related billing information in connection with your account. When you register for an account you must (i) provide accurate and truthful information, and (ii) update such information from time to time as necessary to keep your registration information current and accurate. By establishing an account, you represent and warrant you have the right and are authorized to provide the information you provide when you register for the account. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your devices. All activities that occur under your account or password shall be your responsibility.
Availability of Products, Services, Features and Content
All products, services, features and content available on or through the Website, including but not limited to prices and availability of such products and services, are subject to change and discontinuation at any time, in our sole discretion, without notice. The receipt of an e-mail order confirmation does not constitute acceptance of an order or a confirmation or an offer to sell. All orders are subject to The North Face’s review and approval. If The North Face chooses to accept an order, such acceptance will be deemed upon shipment. We reserve the right, without prior notification, to limit the order quantity of any item and/or refuse service to any customer for any reason not prohibited by law.
Accessing the Website and Account Security
The North Face reserves the right to withdraw or amend this Website, and contents or features provided on the Website, at any time for any reason, without notice. The North Face will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, The North Face may restrict access to some parts of the Website, or the entire Website, including disabling your use of the Website, at any time and for any reason, to include, a violation of any provision of these Terms of Use.
External Sites
The Website may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the “External Sites”). The North Face provides links for your reference and convenience only. A link to an External Sites does not imply or mean that The North Face endorses the content or the operator of the External Site. You acknowledge that The North Face is not responsible for the unavailability of, or the content located on or through, any External Site. You should read the privacy policies and terms of use of all External Sites, and contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.
Mobile Services
The Website may contain services and features that are available to certain mobile devices. Your carrier’s standard data and messaging rates and fees apply. The North Face does not guarantee that all mobile services will work with all carriers or devices.
The North Face SMS Terms and Conditions
Please read these terms and conditions carefully. By providing your telephone number(s) and confirming your acceptance of SMS/text messages from The North Face®, through electronic and/or digital means, you expressly consent to receive recurring non-marketing and marketing text messages from The North Face®, a division of VF Outdoor, LLC (the “The North Face”) and others texting on behalf of The North Face, including text messages made with an automatic telephone dialing system, at the telephone number(s) that you provide. Your consent is not required to purchase any goods or services. You may opt out of these communications at any time. Message and data rates may apply. Message frequency varies.
You also accept and agree to be bound by these SMS Terms and Conditions, our Terms of Use, our Privacy Policy, and any other applicable terms and agreements related to your use of The North Face services. THESE TERMS AND CONDITIONS ARE SUBJECT TO AN ARBITRATION CLAUSE, WHICH AFFECTS HOW DISPUTES ARE RESOLVED.
Program Description
The North Face and its service providers may use an automatic telephone dialing system to deliver text messages to you. The North Face text messages are intended to provide you with information about The North Face goods and services, including exclusive limited time offers and XPLR Pass Rewards.
Cost
Message and data rates may apply to each text message sent or received in connection with The North Face text messages as provided in your mobile telephone service rate plan, in addition to any applicable roaming charges. Please contact your mobile telephone carrier for pricing plans. The North Face does not impose a separate fee for sending The North Face text messages.
How to Opt In
To opt in to receive text messages from The North Face, please follow the instructions provided when you enroll.
How to Opt Out
To stop receiving text messages from The North Face, use the mobile phone corresponding to the number enrolled in The North Face text messages and reply “STOP” in response to a text message from the The North Face text messaging program or text “STOP” to 84243. You will then receive confirmation of your opt-out. This will only opt you out of the specific text messaging program associated with that phone number or five-digit short code, and you will remain opted in to any other text messaging programs where you have enrolled.
Your Mobile Telephone Number
You represent that you are the account holder for the mobile telephone number(s) that you provide. You are responsible for notifying The North Face immediately if you change your mobile telephone number. You may notify The North Face of a number change by via the “Contact Us” page on its website.
You agree to indemnify The North Face in full for all claims, expenses, and damages related to or caused in whole or in part by your failure to notify The North Face if you change your telephone number, including but not limited to all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act and state telemarketing laws.
Privacy
Please click this link to access The North Face Privacy Policy.
Carriers
We are able to deliver messages to the following mobile phone carriers: AT&T, T-Mobile®, Verizon Wireless, Sprint, Nextel, Boost, Alltel, U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, C Spire Wireless, Cricket, Cincinnati Bell and Virgin Mobile.
***Carriers are not liable for delayed or undelivered messages***
Access or Delivery to Mobile Network Is Not Guaranteed
Delivery of information and content to a mobile device may fail due to a variety of circumstances or conditions. You understand and acknowledge that network services, including but not limited to mobile network services, are outside of the control of The North Face, and The North Face is not responsible or liable for issues arising from them.
Support/Help
For help or support, reply “HELP” in response to a text message from the The North Face text messaging program or text “HELP” to 84243. You may also receive help via the “Contact Us” page on the The North Face website
Eligibility
To receive The North Face text messages, you must be a resident of the United States and 18 years of age or older. The North Face reserves the right to require you to prove that you are at least 18 years of age.
Changes to Terms and Conditions
The North Face may revise, modify, or amend these SMS Terms and Conditions at any time. We will provide notice of any such revision, modification, or amendment through reasonable means, including but not limited by email to any email address you provide or by text message to any telephone number you provide. Said revision, modification, or amendment shall not apply retroactively and will not be effective until seven (7) days after we provide notice. If you do not agree to the revision, modification, or amendment, you must opt-out of The North Face text messages within the 7-day notice period. If you do not opt-out, you will be deemed to have accepted the revision, modification, or amendment.
Termination of Text Messaging
The North Face may suspend or terminate your receipt of The North Face text messages for any reason, including if The North Face believes you are in breach of these SMS Terms and Conditions. Your receipt of The North Face text messages is also subject to termination if your mobile telephone service terminates or lapses. The North Face reserves the right to modify or discontinue, temporarily or permanently, all or any part of The North Face text messages, with or without notice.
Communications and Consent to Electronic Notices
You may communicate with The North Face via postal mail, telephone, and our website. The North Face may issue notices via various channels, including by sending email to an address you provide. You agree that such notices shall have legal effect.
You also agree that notices sent by email satisfy any requirement that notices be provided in writing. If you do not agree, do not use The North Face products or services.
Your consent to receive electronic communications applies to this transaction and any future transaction which may arise out of this transaction. You may have the right to withdraw your consent to receive certain electronic communications, and when required by law, The North Face will provide you with paper copies upon request at no charge. You may make such a request via any of the channels listed above. If you withdraw your consent, The North Face reserves the right to terminate your use of The North Face products or services.
To receive, access, and retain the notices that The North Face sends via email, you must have Internet access and a computer or device with a compatible web browser. You will also need software capable of viewing files in PDF format. Your device or computer must have the ability to print, or download and store, e-mails and PDF files. By accepting these terms, you confirm that you can receive, access, and retain the notices that The North Face may send. You may update your contact information via the “Contact Us” page on the The North Face website.
Contact Us
If you have questions regarding these SMS Terms and Conditions, please contact email us at support@libelun.com.
Copyright
This Website is protected under copyright law and all rights reserved except as expressly provided herein. Individual documents, pages, or components may contain different copyright notices and/or additional proprietary notices.
If you believe that your work has been copied in a way that constitutes copyright infringement, please notify the The North Face agent for notice of claims of copyright infringement (“Copyright Agent”), at:
In order to be effective, a notice of copyright infringement must be made in writing and include:
1. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the Copyright Agent to locate the material (e.g., the URL);
3. Your contact information, such as an address, telephone number, and email address at which you may be contacted;
4. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
5. A statement that the information in the notification is accurate, and under penalty of perjury, that you are the owner of the exclusive right that is allegedly infringed or that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; and
6. Your physical or electronic signature.
In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, The North Face has adopted a policy of limiting access to or terminating the online accounts of users who are deemed repeat infringers. Under The North Face’s policy, a ‘repeat infringer’ is any user who repeatedly fails to adhere to The North Face’s Terms of Use or local law by repeatedly submitting that infringes the rights of another party.
DISCLAIMER OF WARRANTIES
YOU AGREE THAT USE OF THE WEBSITE IS ENTIRELY AT YOUR OWN RISK. THE WEBSITE IS PROVIDED ON AN “AS IS” OR “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, THE NORTH FACE DISCLAIMS ANY WARRANTIES FOR THE SECURITY, RELIABILITY, TIMELINESS, ACCURACY, AND PERFORMANCE OF THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE DISCLAIMS ANY WARRANTIES FOR OTHER SERVICES OR GOODS OFFERED BY THIRD PARTIES, RECEIVED THROUGH OR ADVERTISED ON THE WEBSITE, OR ACCESSED THROUGH ANY LINKS ON THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, THE NORTH FACE DISCLAIMS ANY WARRANTIES FOR VIRUSES OR OTHER HARMFUL COMPONENTS IN CONNECTION WITH THE WEBSITE. Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, some of the foregoing disclaimers may not apply to you insofar as they relate to implied warranties.
THE FOREGOING DISCLAIMER OF WARRANTIES APPLIES ONLY TO YOUR USE OF the WEBSITE, AND DOES NOT APPLY TO THE NORTH FACE PRODUCTS. INFORMATION CONCERNING WARRANTIES FOR THE NORTH FACE PRODUCTS CAN BE FOUND HERE
LIMITATION ON LIABILITY AND INDEMNITY OF THE NORTH FACE
UNDER NO CIRCUMSTANCES SHALL THE NORTH FACE BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF THE NORTH FACE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR MISUSE OF THE WEBSITE, FROM YOUR INABILITY TO USE THE WEBSITE, OR FROM THE INTERRUPTION, SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF THE WEBSITE. SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF ANY THIRD PARTY SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE WEBSITE OR ANY LINKS ON THE WEBSITE, AS WELL AS BY REASON OF ANY THIRD PARTY INFORMATION, ADVICE, OR ADVERTISEMENT RECEIVED THROUGH THE WEBSITE OR THROUGH ANY LINKS ON THE WEBSITE. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. THE FOREGOING LIMITATIONS OF LIABILITY ARE APPLICABLE WITHIN THE STATE OF NEW JERSEY. IN ADDITION, CERTAIN OTHER jurisdictions DO not permit LIMITATIONS OF LIABILITY. In such jurisdictions, some of the foregoing limitationS may not apply to you.
You agree to indemnify and hold The North Face, its officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, vendors, suppliers and employees, harmless from any claim or demand, including reasonable attorney fees and court costs, made by any third party due to or arising out of YOUR Submissions; your third party event, website or organization; your MISuse of the Website; your violation of the Terms of Use; your breach of any of the representations and warranties herein; or your violation of any rights of another. THE FOREGOING INDEMNIFICATION PROVISION SHALL NOT APPLY TO THE NORTH FACE’S OWN NEGLIGENCE OR INTENTIONAL CONDUCT.
Compliance with Applicable Laws; Export Control Laws
This Website is operated, in whole or in part, from the United States. User access to this Website is governed by all applicable federal, state and local laws. All information available on the Website is subject to U.S. export control laws and may also be subject to the laws of the country where you reside. All The North Face products and publications are commercial in nature. The North Face does not make any representations regarding the legality of access to or use of this Website or the information contained therein from other countries. Access in countries where the information contained herein or the products sold through this website are illegal is prohibited. Users who access this Website from outside of the United States do so at their own risk and are responsible for compliance with applicable US export and local country laws. By using this Website, regardless of where you live in the world, you consent to have your personal data transferred to and processed and collected in the United States in compliance with the privacy policy.
Disputes and Arbitration Agreement
Any dispute or claim relating in any way to the Website and our services, any dealings with us and our customer service agents, any representations made by us, and/or your use of our websites (including without limitation claims relating to the breach of the Terms of Use, Privacy Policy or the unauthorized disclosure of personally identifiable information) will be resolved by binding arbitration, rather than in court, except that you may assert individual claims in small claims court if your claims qualify and so long as the matter remains in such court and advances only on an individual basis. This includes any dispute or claim you assert against our sister-brands, subsidiaries, affiliates and assigns. This also includes any dispute or claim that arose before you accepted these Terms of Use, regardless of whether prior versions of the Terms of Use required arbitration.
Unless you proceed with a small claims action, the Federal Arbitration Act and federal arbitration law will apply. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Terms of Use as a court would.
If for any reason a claim proceeds in court rather than in arbitration WE BOTH HEREBY WAIVE ANY RIGHT TO A JURY TRIAL.
ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. Unless we both agree otherwise, the arbitrator may not consolidate more than one person’s claims with your claims, and may not otherwise preside over any form of a representative, consolidated or class proceeding. If the requirements of this paragraph are found to be unenforceable, then the entirety of this arbitration provision shall be null and void except for the waiver of any right to a jury trial described in the previous paragraph.
Payment of all filing, administration and arbitrator fees will be governed by the American Arbitration Association’s (“AAA”) rules, except as provided in this section. If your total claims seek less than $10,000, we will reimburse you for filing fees you pay to the AAA and will pay arbitrator’s fees, unless the arbitrator determines your claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
If a dispute arises we strongly encourage you to first contact our Customer Service Department before starting arbitration or filing a claim in small claims court. We value our relationships with our customers and will try to resolve your claims informally and quickly.
If your dispute is not resolved by Customer Service, before beginning arbitration, please send written notice describing the claim to the Office of the General Counsel at the following address:
Email: support@libelun.com
If the claim has not been resolved within 30 days of sending the notice you may then commence an arbitration proceeding. The arbitration will be conducted by the AAA under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules and forms are available at www.adr.org
Governing Law; Entire Agreement
To the fullest extent permitted by law, these Terms of Use and any claim or dispute arising out of or relating to our services, these Terms of Use, the Privacy Policy, or your use of the Website, will be governed by and construed in accordance with the State of Colorado, without regard to its choice of law provisions, and not by the 1980 U.S. Convention on Contracts for the International Sale of Goods. Except as otherwise prohibited by law, any claim or dispute must be brought within one (1) year from the date the cause of action arises. Any claim or dispute arising out of or relating to our services, these Terms of Use, the Privacy Policy or your use of the Website shall be subject to the exclusive jurisdiction of state or federal courts in the City and County of Denver, in the State of Colorado and you hereby consent and submit to the personal jurisdiction of such courts. If any provision of these Terms of Use are held to be unlawful, or for any reason, unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions. These Terms of Use and the Privacy Policy constitute the entire agreement between you and The North Face with respect to the subject matter of the Terms of Use and Privacy Policy.
Contact Us
If you have questions regarding these Terms of Use, please contact email us at support@libelun.com.
Accessibility
We strive to make this Website content accessible and user-friendly. If you are having difficulty viewing the content on this Website or navigating the Website, please contact email us at support@libelun.com and we will be happy to assist you.
VF EMPLOYEES
Please click here to review the VF Employee Discount Policy.
These Terms of Use are effective as of October 12, 2020.