1. Start a return.

Have an account or are you an XPLR Pass™ member?

Log in & Visit Order Details

Are you a guest or received an item as a gift?

Be ready with your order number, purchasers last name and visit Order Status to initiate your return.

2. Process your return.

1. Select the item(s) you wish to return.

2. Select the reason for the return.

3. Select your return method.

3. Package your item(s).

Help us lower our impact and cut down on waste by reusing the box or bag your purchase was received in.

Print your return label and secure it to your package. No printer? Select the QR code return method and FedEx Office locations can print it for you free of charge.

At a USPS location, you can purchase packing materials, though they cannot print labels or package items for you.

4. Ship your package.

Drop your package off at your selected return location.

5. Receive your refund and confirmation.

Once the carrier has shipped your package and the package has been received, your refund will be initiated. It can take up to 7-14 business days depending on your payment method and product eligibility for refund. You’ll receive an email confirmation with your total refund amount when you drop your package off.

Return Process: Frequently Asked Questions
  

The site wont accept my Order Number.

This could be because you are received a split shipment from two different locations. Please revisit your order confirmation page for your order number information. 

How do I reprint my return label?

If you just finished processing your return, you should receive an email with the ability to reprint your return label. If you cannot locate that email, please sign in to your online account to view your returns history. 

How long will it take to get my money back?

Expect your refund to take up to 7–14 business days.

What if I am past my return window?

We offer a Limited Lifetime Warranty at The North Face. Please visit our warranty information below for more details. 

Limited Lifetime Warranty

All of our branded products (except footwear and products from our The North Face Renewed series) are covered by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship for the lifetime of the product.

If your product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

The products eligible for the Limited Lifetime Warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Your The North Face® sleeping bag may not survive to the ripe old age of 70. (But we have heard from folks whose well-loved and cared for 1973 Superlight sleeping bags are still going strong!)

One Year Warranty

Footwear and products from our The North Face Renewed series are covered by a One-Year Warranty which covers manufacturing defects in materials and workmanship for the first year following purchase.

For products labeled “The North Face Renewed” please go here for information on how to submit a warranty claim.

Warranty Status

If you’ve sent an item in to be repaired, we’ll email you when it has been received by our Warranty Department. This email will include information about the status of your repair. Typical return time is 3–4 weeks but return times may vary and may extend up to 6 weeks during peak times.

Replacement Buckle

If your buckle is broken or missing we would be happy to send you a new one. Contact us at support@libelun.com to request a replacement buckle. Please provide your name and address, along with a photo of your product, a description of the buckle and a picture of the buckle if possible.

Warranty Limitation and Exclusions

This warranty is only available in the United States and Canada. The North Face is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitations on the duration of the warranty may not apply to you. This warranty gives you specific legal rights; you may have other rights, which vary from state to state.

This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.